Refund Policy
Refund & Return Policy
At Élan Luxe Boston, we’re committed to a seamless shopping experience. Please review the following policy carefully before placing your order.
🔁 Returns & Exchanges
We do not accept returns or exchanges.
To avoid any issues, please double-check all product details and size charts before completing your purchase.
❌ Order Cancellations
You may request a cancellation within 24 hours of placing your order.
Please note that cancellation is not guaranteed, as our fulfillment team processes orders quickly.
To request a cancellation, email us at info@elanluxebos.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to cancel it.
💸 Refunds
Refunds are available only if:
- You received the wrong item, size, or color
- The product is unused and in its original condition
- You contact us within 5 days of receiving your order
If eligible, we will reship the correct item at no extra cost.
To request a refund, please email info@elanluxebos.com with:
- Your order number
- A photo or video of the item
- A short description of the issue
Our support team will respond within 24 hours.
🚫 Non-Refundable Situations
Refunds will not be granted if:
The order shows as delivered via tracking, but the customer claims it was not received
(We cannot be held responsible for package theft or incorrect delivery addresses)
📩 Need Help?
Questions? Reach out to us anytime at info@elanluxebos.com we’re happy to assist.